Shipping policy
Thank you for shopping with Enztee.
Please note that all products sold on our website are digital products only. No physical item will be shipped.
1. Digital Products Only
Enztee sells digital files such as SVG files, paper craft templates, printable files, design files, and instruction guides.
All products are delivered digitally. This means you will receive access to download your files after your purchase is completed.
2. No Physical Shipping
We do not ship any physical products.
There are no shipping fees, no delivery tracking numbers, and no physical packages for any order placed on our website.
If you purchase from Enztee, you are purchasing a digital download, not a finished physical item.
3. File Delivery
After your payment is completed, your digital files will be available for download through the download method provided on our website.
Depending on the system or download app used, you may receive:
• A download link on the order confirmation page
• A download link by email
• Access to your files through your customer account
Please make sure to enter the correct email address at checkout so you can receive your order information and download access.
4. Delivery Time
Digital files are usually available immediately after payment is completed.
In some cases, there may be a short delay due to payment processing, email delivery, or technical issues.
If you do not receive your download link or cannot access your files, please contact us at:
support@enztee.com
5. Incorrect Email Address
Please make sure your email address is correct before placing your order.
If you entered the wrong email address and cannot access your files, please contact us with your order details so we can help you.
6. Download Issues
If you experience any problems downloading your files, such as a missing link, broken link, corrupted file, or wrong file, please contact us at:
support@enztee.com
We will do our best to help resolve the issue as soon as possible.
7. International Orders
Because our products are digital downloads, they are available to customers worldwide.
There are no international shipping fees, customs fees, or import taxes for our digital products.
8. Important Reminder
Before purchasing, please read the product description carefully to make sure you understand that the item is a digital product.
No physical item will be shipped.
You are responsible for ensuring that your software, cutting machine, or device is compatible with the file formats included in the product.
9. Contact Information
If you have any questions about your order or download access, please contact us at:
support@enztee.com
Thank you for supporting Enztee.