Terms of service
Welcome to Enztee. By accessing our website and purchasing our digital products, you agree to the following Terms of Service. Please read them carefully before using our website or placing an order.
1. Overview
Enztee is an online shop that sells digital products, including SVG files, paper craft templates, printable files, design files, and instruction guides.
All products sold on our website are digital products only. No physical item will be shipped.
By using this website, you agree to comply with these Terms of Service, our Return and Refund Policy, and any other policies posted on our website.
2. Digital Products
After completing your purchase, you will receive access to download the digital files included with your order.
Our digital products may include file formats such as SVG, PNG, EPS, PDF, Silhouette Studio files, or other formats depending on the product listing.
Please read each product description carefully before purchasing to make sure the file formats are compatible with your software, cutting machine, or intended use.
3. Product Use
When you purchase a digital product from Enztee, you are purchasing a license to use the files, not ownership of the original design.
You are allowed to:
• Use the files for personal projects
• Use the files to create physical handmade products
• Sell physical products made using the files, unless otherwise stated in the product listing
You are not allowed to:
• Resell, share, copy, upload, or redistribute the digital files in any form
• Sell the files as your own digital product
• Give away the files for free
• Upload the files to file-sharing websites, groups, marketplaces, or design platforms
• Modify the files and resell them as new digital files
• Claim the original design as your own
All digital files and designs remain the property of Enztee.
4. Orders and Payments
All prices are listed on our website and may be changed at any time without prior notice.
Payment must be completed before digital files are made available for download.
Once your payment is confirmed, your order will be processed and the digital files will be available according to the download method provided on our website.
5. Refunds and Cancellations
Due to the nature of digital products, all sales are final once the order is completed or the files have been accessed or downloaded.
We do not accept returns, exchanges, or cancellations for digital products.
However, if there is an issue with your order, such as a missing file, corrupted file, wrong file, or technical problem, please contact us at:
support@enztee.com
We will do our best to help fix the issue, resend the file, or provide a replacement if necessary.
6. File Compatibility
It is the customer’s responsibility to make sure their software, machine, or device supports the file formats included in the product.
Our files may be compatible with software or machines such as Cricut Design Space, Silhouette Studio, Canvas Workspace, Adobe Illustrator, CorelDRAW, Inkscape, or other compatible programs, depending on the file types included.
We are not responsible if you purchase a file that is not compatible with your software or machine.
7. Customer Responsibility
Before purchasing, you are responsible for reviewing:
• Product description
• File formats included
• Product dimensions
• Usage requirements
• Software or machine compatibility
• Terms of use
If you are unsure whether a product is suitable for your needs, please contact us before purchasing.
8. Intellectual Property
All designs, images, product files, text, branding, logos, and other content on this website are owned by Enztee or used with proper permission.
You may not copy, reproduce, distribute, or use our website content or product files without permission.
Unauthorized use of our digital products or website content may result in legal action.
9. Account and Download Access
Some products may require an account or order confirmation to access downloads.
You are responsible for keeping your account information, download links, and order details secure.
Please do not share your download links or purchased files with others.
10. Product Changes
We may update, modify, remove, or discontinue any product at any time without prior notice.
We may also update product files, descriptions, prices, or included formats when needed.
11. Website Availability
We do our best to keep our website available and working properly. However, we do not guarantee that the website will always be available, error-free, or uninterrupted.
We are not responsible for temporary website downtime, technical issues, or delays caused by third-party services.
12. Limitation of Liability
Enztee is not responsible for any direct or indirect damages resulting from the use or inability to use our digital products, website, or services.
This includes, but is not limited to, issues related to software compatibility, cutting machine errors, incorrect use of files, printing issues, or loss of data.
13. Third-Party Tools and Services
Our website may use third-party services such as payment processors, download apps, analytics tools, or other service providers.
Your use of these third-party services may be subject to their own terms and policies.
14. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page.
By continuing to use our website after changes are made, you agree to the updated Terms of Service.
15. Contact Information
If you have any questions about these Terms of Service, please contact us at:
support@enztee.com
Thank you for visiting and supporting Enztee.